FAQ’s

Why choose Stash?

At Stash we want you to have the best experience from your first contact to the last moment of installation. Everyone who works at Stash is dedicated to providing superior service.

We use quality board and hardware from our suppliers.

We work alongside numerous builders, interior designers and architects.

What areas do you cover?

We visit and install around the Greater Wellington region – the Kapiti Coast and up to Levin plus the Wairarapa.

Is a consultation free?

A showroom consultation is at no charge. An in-home consult is $90, which is then reimbursed if you proceed with the job. We offer free of charge consults for returning clients.

Do you measure my space for me?

We will always measure the cupboard or room prior to manufacture. There are options for you to start the process with estimated dimensions which you provide prior to a home visit.

Do you have your own installers?

Yes, our installations are part of the skilled team of 14 at here Stash. Stash are unable to do any building work though, so if your space requires building work, please ensure you have enlisted in the help of a builder prior to Stash installation. If you are unsure if the project requires building work first, you can contact us to discuss and we can advise.

Do I pay a deposit?

Yes, a deposit of 50% is due when you accept the designs and quote. The final balance is due at time of installation.

Is there a warranty?

Stash guarantees your quality installation against any faulty product or workmanship for 2 years. Some accessories will carry the individual manufacturer’s warranty. In 25 years we’ve had very limited product failure as we are particular about the suppliers we choose to purchase from.

How long does the process take?

Generally allow 1-2 weeks for designs and pricing once all the information is in hand. The installation lead time depends on your order and our current workload. Please discuss these timings with us for up to date information.

Can I install myself?

It is advisable that we install the product so you receive your warranty. You will also find that as your unit has pre-assembly work done on it and generally no cutting is required on site, the installation labour is not a large part of the cost. Therefore it’s often deemed not worthwhile to install yourself.

Do I need to be home when you install?

If you are happy to leave a key or want to let us in and go, that is fine with us. Our installers can be trusted to leave the area clean & tidy and lock up for you.

How much will it cost me?

Our units are all bespoke and not from 'kitset' modules so you won’t be able to have fixed pricing from us prior to designs being drawn. As our designs cover basic organisers through to beautiful furniture, there is a wide scope of pricing.

Are your products New Zealand made?

We are proud to supply only New Zealand made laminated board. The hardware we use such as drawer runners and accessories are generally German made such as Hettich, Hafele and Blum brands for superior quality. The aluminium for our sliding doors is New Zealand manufactured and where possible we are sourcing local Wellington businesses for extra work such as laundry benchtops, spray lacquer painting etc.

Will you take out my existing unit?

This is not covered in our Quotes. We recommend you remove the existing units prior to Stash installation. Ideally you would want your existing shelving out so that any patching or refresh work can be taken care of before Stash come in to install the new units.

How early should I contact you during my build or renovation project?

We would love to catch up with you in the early stages – prior to framing if possible. This is so we can comment on placement of doorways and door frames that may impede your design. If you are going to require LED lighting in your design, electrical wiring should be discussed before gib stage. Obviously, an estimate early on helps with your budgeting too.

What size should my wardrobe cupboard be?

To fit hanging clothes into a cupboard without the long sleeves dragging on the doors make your wardrobe 600mm deep from the back wall to the door frame/doors.

What is the smallest my new walk in wardrobe should be?

There is no real rule so discuss this with your designer as it will also depend how much you need to put away, We would suggest that to have some flexibility and efficiency of design you at least have a room 2000m x 1500mm. In smaller walk in wardrobes avoid windows – they definitely impede your design.

Should I use Sliders or Bi-folding doors on my cupboard?

Depending on the interior use and fitout planned we will certainly advise on this decision. Bi-folds have the advantage of being able to access the whole cupboard at once. Sliders have the advantage of not encroaching into the room. Sliders are good if the room is small.

Bi-folds are handy for a laundry cupboard or study where a bottom track isn’t ideal on the floor. If there are drawers in your design then a discussion on the door configuration is important.